Why Our Fixed-Price Model Includes Support, Not Just Launch

I've worked with dozens of agencies over the years, and I've seen the same pattern over and over: they build your website, launch it, hand over the keys, and disappear.

"Here's your website. Good luck. If you need anything, that'll be extra."

That's not how we do things at TEDECA. And here's why.

The Launch-Only Problem

Most agencies treat launch like the finish line. Once your site goes live, you're on your own. Need help? That's a separate service. Want to make a change? That's billable. Something broke? That's an emergency fee.

I've seen businesses pay €5,000 for a website, then another €2,000 in the first year for "support" that should have been included.

Here's what happens with launch-only models:

Abandonment - You're left to figure things out alone. Good luck.

Unexpected costs - Every question costs money. Every fix costs money. Every update costs money.

Relationship breakdown - No ongoing partnership. Just a transaction that's over.

Stagnation - Your website doesn't evolve. It just sits there, getting more outdated every day.

Why Support Matters (The Real Story)

Let me tell you about a client from last year. They came to us after working with a launch-only agency. Their website was "done," but:

• They couldn't figure out how to update content
• A form stopped working and they didn't know how to fix it
• They wanted to add a new page but didn't know how
• Performance was degrading but they didn't know why

They were paying €200/month for "hosting" (which should cost €40/month) and another €500 every time they needed help.

We rebuilt their site for €479,99/year. Everything included. Support included. Updates included. They haven't paid an extra euro since.

That's the difference support makes.

What Support Actually Means

When I say "support included," here's what that actually means:

Bug fixes - Something breaks? We fix it. No extra charge. It's included.

Security updates - We keep your site secure. Updates happen automatically. You don't pay extra.

Performance monitoring - We watch your site. If it slows down, we fix it. Included.

Basic content updates - Need to change some text? Update an image? We do it. Included.

Email support - Have a question? Ask us. We answer. Included.

Technical troubleshooting - Something not working? We figure it out. Included.

This isn't "premium support" that costs extra. This is standard. It's what should be included.

Websites Are Living Systems

Here's something most agencies don't tell you: websites aren't static. They're living systems that need care.

Security updates - Hackers don't take breaks. Your site needs regular security updates.

Performance monitoring - Sites slow down over time. They need optimization.

Content updates - Your business changes. Your website should too.

Feature enhancements - User feedback reveals improvements. You should be able to make them.

Technical issues - Things break. You need someone who can fix them.

Without support, your website degrades. Performance slows. Security weakens. Content becomes outdated. Features stop working.

With support, your website stays fast, secure, current, and functional.

The Partnership Advantage

At TEDECA, we view every project as the start of a partnership, not the end of a transaction.

Ongoing relationship - We're here for the long term. Not just launch day.

Proactive recommendations - We suggest improvements. Not because we want to bill you, but because we want you to succeed.

Understanding your business - We learn your goals. We understand your needs. We help you grow.

Trust built over time - Strong relationships lead to better outcomes.

I've worked with clients for 3+ years. We've iterated, improved, and grown together. That's harder to do when support costs extra every time.

The Cost of Going It Alone

I've seen businesses try to manage websites themselves. Here's what happens:

Learning curve - You spend hours learning how to do things we could do in minutes.

Time investment - Your time has value. Spending 10 hours/month on website management is expensive.

Security risks - Missing updates creates vulnerabilities. One breach can cost thousands.

Performance degradation - Sites slow down when not maintained. That costs you customers.

Stagnation - Your website doesn't evolve. Your competitors do. You fall behind.

These costs often exceed the investment in professional support. €479,99/year for support, updates, and peace of mind? That's a bargain.

What's Actually Included

Let me be specific about what "support included" means at TEDECA:

Security updates - We keep your site protected. Automatic updates. No extra charge.

Performance monitoring - We watch your site speed. If it slows, we fix it. Included.

Backup management - We back up your site. Daily backups. Included.

Technical support - Something breaks? We fix it. Quickly. Included.

Basic content updates - Need to change text? Update images? We do it. Included.

SEO monitoring - We watch your rankings. If they drop, we investigate. Included.

Email support - Have questions? Ask us. We answer. Included.

This isn't "basic support" that requires upgrades. This is comprehensive support. It's what should be standard.

Support vs. Maintenance: What's the Difference?

People sometimes confuse support and maintenance. Here's the difference:

Support means:

• Answering your questions
• Providing guidance
• Troubleshooting issues
• Making recommendations

Maintenance means:

• Technical updates
• Security patches
• Performance optimization
• Backup management

At TEDECA, we include both. Support and maintenance. Everything you need to keep your website running smoothly.

The Value of Ongoing Support

Ongoing support delivers value in ways that are hard to quantify:

Peace of mind - Know someone is watching your site. If something breaks, we fix it.

Cost savings - Prevent small issues from becoming big problems. Avoid expensive emergency fixes.

Business growth - Your website evolves with your business. New features added strategically. Performance optimized regularly.

Time savings - You focus on growing your business. We handle the technical stuff.

Expert guidance - When you need advice, we're here. Not as a billable consultant, but as a partner.

Real Example: Support in Action

A client came to us 2 years ago. We built their site. Launched it. Included support.

Month 3: A form stopped working. We fixed it. No charge. Included.

Month 6: They wanted to add a testimonials section. We added it. Small charge (outside basic support), but we quoted it first. They approved. Done.

Month 12: Performance was slowing. We optimized it. No charge. Included.

Month 18: They needed to update content. We did it. No charge. Included.

Month 24: They wanted to add e-commerce. We upgraded them to Business plan. Clear pricing. They approved. Done.

The relationship is still strong. They're not looking for a new agency. They're growing with us.

That's what support-inclusive models enable: long-term partnerships that deliver ongoing value.

The Bottom Line

Most agencies treat launch as the finish line. At TEDECA, we treat it as the starting line.

Your website needs ongoing care. Security updates. Performance optimization. Content updates. Technical support. These aren't "extras" that cost extra. They're essentials that should be included.

Our fixed-price model includes support because we believe your success doesn't end at launch—it begins there.

We're not just building you a website. We're building a partnership. And partnerships last.

Ready to work with an agency that's here for the long term? Get your fixed-price quote in 24 hours and let's build something that grows with you.